How to Order
To order a piece of jewelry, please use the
secure online shopping cart. I keep the site updated frequently, but if the bracelet
you want is no longer available, I'll let you know and may be able to find
something else similar. If you have any questions about any of the pieces on
the site, or want to place a custom order, please contact me.
Payment
I accept Visa or MasterCard (preferred),
money orders, and personal checks (items will be mailed after the check
clears at the bank). Make checks & money orders payable to: FantM Designs
California residents, please add 8.25% sales
tax.
Shipping
- $5.25 for USPS Priority Mail with Delivery Confirmation (Note: Postal rates went up on 5/14/07, so my shipping costs are matching the USPS.)
- International orders: $9.50
- Insurance is optional: $1.65 for up to $50 value, $2.05 for up to $100 value, $2.45 for
up to $200 value. Please note during checkout if you would like to include insurance. I will include it manually when I process your order.
Returns
I want you to be happy with your purchase. If you are not fully satisfied with your FantM Designs online purchase, you may return the item
in new, unused condition for exchange or complete refund (less shipping charges) within 14 days of the date received.
Please email me to obtain a return authorization number and the address to where you should send your returns.
No exchange or refund will be processed without a return authorization.
All custom orders are final sale; no returns are accepted on custom items.
Custom Orders
All custom orders are cheerfully attempted!
Just contact me and let me
know what you like (colors, style) and a price range, and I'll see what I can
do. I love the challenge, and I love being able to make something that is just
perfect for you. A 50% deposit is usually required. Please allow for
individuality of the materials; each bead and stone is unique.
Note: Please allow 3-4 weeks for custom orders.
Jewelry Care
Handmade jewelry can be delicate, so a little extra care will go a long way
to insuring you will be able to enjoy your jewelry for years to come.
Store your jewelry either laying down flat or hanging straight to prevent kinks.
Prolonged exposure to direct sunlight may fade some stones over time. Sterling silver
can tarnish with age, so it's best to store your jewelry in an airtight container.
Repeated exposure to the chemicals in beauty products such as hairspray and perfume can
cause your jewelry to lose its sparkle and shine - so it's best to put on your jewelry
after you have applied those products.
Liquid jewelry cleaning solution is not safe for my jewelry and may damage the stringing material.
To clean your jewelry I recommend that you simply run a soft cloth over the beads.
For harder to reach spaces, such as the wires in between the beads on wire wrapped jewelry,
just give a gentle scrub over the area with a soft toothbrush and water. Silver can be
cleaned gently with a silver polishing cloth.
Frequently Asked Questions
What size are the bracelets?
Sizes are noted in the item description. Most bracelets average 7 1/2 inches long. If you know the size you need, let me know and I can adjust the size. This may mean taking beads out or adding beads.
The bracelet I ordered is too long/short. What do I do?
If you discover the bracelet you ordered (or received as a gift) is too long or short, let me know. I will be happy to adjust the size to fit you within 10 days of purchase.
What if my bracelet breaks?
I guarantee all my work. In the event that a piece needs repair, I will be happy to make that repair free of charge within 60 days of purchase - only shipping charges will apply.
For merchandise over 60 days old, a repair charge will be assessed, plus shipping.
Repair charge will depend on the type of repairs needed. Because each piece is unique, sometimes
beads may not be available for repair, in which case I will make every attempt to find something similar.
The bracelet I like was sold. Can I get another one?
In most cases, each piece is unique and cannot be remade. If you see something you like but it's not available, let me know and I may be able to make you something similar.
What does FantM mean?
Well, my last name is Fant, so it's a play on words: FantM / Phantom. Other than that, it doesn't mean anything!
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